A PABX (Private Automatic Branch Exchange) system is a private telephone network that allows a business to manage internal and external calls through a single system. It connects all the phones within your office to each other and to outside telephone lines, enabling features that a basic phone line simply cannot provide.

For businesses in Dubai, a PABX system is essential because it delivers professional call handling — including auto-attendant greetings in English and Arabic, call forwarding, voicemail-to-email, call recording for compliance, conference calling, and interactive voice response (IVR) menus that route callers to the right department automatically.

Modern IP-based PABX systems from brands like Yeastar, Grandstream, and Avaya also support mobility applications that let staff answer their office extension from a smartphone while working remotely or travelling. Whether you have 5 employees or 500, a properly configured PABX system reduces missed calls, improves customer experience, and significantly lowers your monthly telecom costs compared to separate phone lines for each desk.

The cost of a PBX system in Dubai depends on the number of users, the brand you choose, and the features you require. Here are typical price ranges including installation and configuration:

Small office (5–15 users): AED 1,200 – AED 3,500. This typically includes a Grandstream UCM6302A or Yeastar S20 PBX, basic IP phones (Grandstream GRP2601 or Fanvil X3U), PoE switch, and complete installation. Ideal for trading companies, consultancies, and small professional firms.

Medium office (20–40 users): AED 3,800 – AED 7,500. This usually features a Yeastar P550 or Grandstream UCM6308A, mid-range IP phones (Yealink T33G or Grandstream GRP2614), IVR setup, call recording, and structured cabling. Suited for growing businesses, clinics, and multi-department offices.

Large enterprise (50–100+ users): AED 8,000 – AED 25,000+. This includes enterprise platforms like NEC SL2100, Avaya IP Office, or Yeastar P570, executive handsets, DECT wireless phones, conference room equipment, and multi-site networking. PBX Dubai provides free consultations and detailed proposals so you know exactly what you are paying for before committing.

For small businesses in Dubai, we most frequently recommend the Yeastar S20 or S50 and the Grandstream UCM6302A or UCM6304A. These systems offer the best combination of affordability, features, and room to grow without requiring enterprise-level investment.

The Yeastar S-Series is particularly popular because of its intuitive web interface, built-in call recording, mobile app (Linkus) that turns your smartphone into an office extension, and easy integration with CRM systems. The S20 supports up to 20 users and the S50 handles up to 50 — perfect for offices that expect to grow over the next few years.

The Grandstream UCM series is the most cost-effective option. The UCM6302A supports 500 users, comes with built-in call recording, video conferencing capability, and a free softphone app (Grandstream Wave). For businesses watching their budget carefully, this is often the best value proposition in the Dubai market. Both brands are stocked locally in our Dubai warehouse, so we can typically deliver and install within 48 hours of order confirmation.

These terms are closely related and often used interchangeably, but there are technical distinctions worth understanding when evaluating telephone systems for your business.

PBX (Private Branch Exchange) is the general term for any private telephone switching system within a business. Historically, PBX systems were manual — a human operator physically connected calls by plugging cables into a switchboard.

PABX (Private Automatic Branch Exchange) replaced manual PBX systems by automating the call switching process. Today, virtually all PBX systems are automatic, so “PBX” and “PABX” mean the same thing in practice. In the UAE and Middle East market, “PABX” is the more commonly used term.

IP PBX is a modern PABX that routes calls over your data network using the Internet Protocol (VoIP) instead of traditional analog telephone lines. IP PBX systems offer significantly more features — video calling, mobile integration, CRM connectivity, remote extensions, and multi-site linking — at a lower per-call cost. Brands like Yeastar, Grandstream, and 3CX are all IP-based PBX platforms. For any new installation in Dubai, we always recommend IP PBX as the technology of choice.

Yes. PBX Dubai provides professional installation, configuration, and ongoing technical support across all seven emirates of the UAE — Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

For Dubai-based businesses, we offer same-day on-site response for clients on active maintenance contracts. We regularly install systems in major commercial areas including DIFC, Business Bay, JLT, Dubai Internet City, Dubai Media City, JAFZA, Dubai Silicon Oasis, and Al Quoz industrial zone. We schedule installations during evenings and weekends when needed to avoid disrupting your working day.

For Abu Dhabi, Sharjah, and the Northern Emirates, we provide next-business-day response. We also support businesses expanding across the wider GCC region, with deployment experience in Saudi Arabia, Qatar, Bahrain, Oman, Kuwait, and East African markets including Kenya and Nigeria. Our support team is available 24/7 via phone, email, and WhatsApp for remote troubleshooting, with on-site visits dispatched when remote resolution is not possible.

Absolutely. Migrating from a legacy analog system (such as an older Panasonic KX-TDA or NEC Topaz) to a modern IP PBX is one of the most common projects we handle. The process is straightforward when managed by experienced engineers, and we design every migration to ensure zero downtime during the transition.

The migration typically follows this sequence: first, we audit your existing system — mapping extensions, trunk lines, auto-attendant menus, and any special configurations. Then we install the new IP PBX system alongside your existing one, configure all extensions and features, and test thoroughly. On the cutover day, we switch calls to the new system and verify everything is working before decommissioning the old hardware.

If you have existing analog phones that you want to keep, we can connect them to the new IP PBX using FXS gateway devices from Grandstream or Dinstar. However, we usually recommend upgrading to IP phones at the same time, as the cost difference is minimal and the feature improvement is substantial. Most migrations are completed within a single business day for offices with up to 50 extensions.

PBX Dubai offers structured Annual Maintenance Contracts (AMC) that cover your telephone system year-round. Our AMC packages are designed to protect your investment and ensure uninterrupted communication for your business.

Standard AMC includes quarterly system health checks, firmware updates, configuration changes (adding or removing extensions, modifying IVR menus, adjusting call routing), priority fault response, and replacement of defective hardware. Clients on AMC receive same-day on-site support in Dubai and next-business-day response in other emirates.

Premium AMC adds remote monitoring for supported platforms (Yeastar and Grandstream). Our network operations centre receives automatic alerts if your system logs a trunk failure, registration error, or hardware fault — often before your staff notices a problem. Premium AMC also includes unlimited configuration changes and a guaranteed 4-hour response time for critical faults.

All maintenance contracts include free telephone and WhatsApp support for routine queries. Contact us at +971 4 4504145 for a tailored quote that matches your requirements.

Installation timelines depend on the size and complexity of your project, but most businesses are up and running faster than they expect.

Small office (5–15 users): Typically completed in a single day. We arrive in the morning, install the PBX, configure extensions, set up the IVR auto-attendant, provision all handsets, and test the system. Your team starts making calls by the afternoon.

Medium office (20–50 users): Usually 2–3 days. This includes structured cabling work (if needed), PoE switch deployment, PBX installation and programming, handset provisioning, and user training. We schedule the final cutover for a quiet period — typically a Thursday evening or Friday morning.

Large enterprise (50–200+ users): 1–2 weeks depending on cabling requirements, multi-floor coverage, DECT wireless planning, and integration with existing systems. For large deployments, we provide a dedicated project manager and a detailed timeline with daily milestones. All large installations include formal handover documentation and end-user training sessions.

For urgent requirements, we offer expedited installation. Since we stock Yeastar and Grandstream equipment in our Dubai warehouse, we can often deliver and begin installation within 24–48 hours of purchase order.

Yes — this is one of the biggest advantages of modern IP PBX systems over legacy analog technology. Supporting remote workers and connecting multiple offices under a single phone system is a core capability of the platforms we supply.

Remote workers connect to your on-premise PBX using manufacturer mobility applications. Yeastar’s Linkus app, Grandstream’s Wave app, and 3CX’s mobile client all let staff answer their office extension, transfer calls, access voicemail, and join conference calls from any smartphone or laptop with an internet connection. The caller sees your company number, and the remote worker uses their office extension exactly as if they were sitting at their desk. Call processing stays on your own hardware — fully aligned with UAE telecommunications regulations.

Multi-site connectivity allows offices in different locations (for example, Dubai headquarters with branches in Abu Dhabi and Riyadh) to share a single dial plan. Staff transfer calls between sites with a four-digit extension, internal calls between offices are free, and the system presents a single caller ID to external contacts regardless of which office originates the call. We configure site-to-site VPN tunnels to ensure call quality and security across all locations.

Yes. Video conferencing and unified communication (UC) solutions are a growing part of our portfolio, and we supply equipment from the leading manufacturers for every room size and budget.

Huddle rooms (2–6 people): Grandstream GVC3220 or Yealink MeetingBar A20 — compact all-in-one devices that connect to your existing display and provide HD video, built-in microphones, and wireless presentation. Ideal for small meeting rooms and manager offices.

Meeting rooms (6–16 people): Yealink MeetingBar A30 or Poly Studio X50 — wider camera angles, better far-field microphones, and support for platforms like Microsoft Teams, Zoom, and Google Meet. We supply and install the appropriate mounting hardware, cabling, and display for a turnkey solution.

Boardrooms (16+ people): Grandstream GVC3210 or Poly Studio X70 with external microphone pods and dual displays. These systems include PTZ cameras, AI-powered speaker tracking, and noise suppression for professional-grade video calls.

For unified communication, the Yeastar P-Series PBX includes built-in video conferencing, instant messaging, file sharing, and presence status — all accessible from desktop and mobile apps. This gives your team a complete communication platform without needing separate subscriptions to third-party services. Call +971 4 4504145 to discuss your requirements.