Avaya IP Office PABX System Dubai
Supply, install and maintain Avaya IP Office systems across all 7 UAE emirates. IP500 V2 units, J100 phones, expansion cards and full AMC support — all from one Dubai-based specialist team.
5-user system
IP500 V2
experience
day supply
Three Problems We Hear Every Week
Dubai businesses running Avaya systems tend to hit the same walls. If any of these sound like your situation, you're in the right place.
"Our Avaya went down. The company we bought it from has disappeared."
You call the original supplier — number disconnected. You call Avaya directly — they direct you to a partner in another country. Your phones have been dead for four hours and your team is using personal mobiles to handle client calls.
"We've grown to 40 staff but our Avaya only has slots for 24 extensions."
Your team has outgrown the original installation. You need 16 more desk phones but you're not sure if the system can handle it, which expansion card to order, or whether the engineer who set it up even documented the configuration.
"We're growing fast. We need an enterprise system that won't limit us in two years."
Your current setup — whether a basic analogue system or an entry-level PABX — is holding the business back. You want a system with call recording, a proper IVR, mobile extensions for staff working remotely, and room to add 30 more people without replacing everything.
We Cover Every Avaya Need
Whether you're buying a new system, maintaining an existing installation, or expanding your current Avaya setup — we have you covered.
Buy a New Avaya System
You need a reliable, enterprise-grade PABX for your Dubai office. We supply the Avaya IP Office IP500 V2 with full installation, configuration, and training. Systems from AED 3,500.
Supply & InstallSupport an Existing Avaya
Your office runs on Avaya and needs maintenance, a replacement card, extra phones, or a firmware upgrade. We support all Avaya IP Office versions across Dubai and UAE same-day.
AMC & SparesExpand or Upgrade
Your team is growing and your Avaya needs more extensions, trunks, or features. Or you're ready to explore modern alternatives. We'll guide you to the right solution.
Expansion & MigrationWhy Avaya IP Office Remains the Benchmark for Enterprise Communication
Avaya IP Office is trusted by over 600,000 businesses globally — including the majority of Fortune 100 companies. In the UAE, it remains the benchmark enterprise PABX platform for businesses that demand reliability, scalability, and a full unified communications feature set.
The IP500 V2 is a genuinely modular system — you start with what you need and expand without replacing the core hardware. Call recording, conferencing for up to 128 parties, mobile extensions, CRM integration, multi-site dial plans, and skills-based call routing are all built into the platform.
We have been supplying, installing and supporting Avaya systems in Dubai since 2010. In that time we have seen it perform reliably across hospitality, finance, healthcare, logistics, and professional services — industries where communication failure is simply not an option.
If you are evaluating Avaya for your Dubai office, you are looking at the right calibre of system. Call us and we will match the right edition and configuration to your exact requirements.
Avaya IP Office — Why Businesses Choose It
Enterprise features at every scale
From 4 to 384 extensions on a single unit. Call recording, IVR, voicemail-to-email, conferencing and mobile apps — all standard. No third-party add-ons needed.
Investment protection built in
Supports analog, digital, and IP phones simultaneously. Expand capacity with cards — never replace the core unit just to add users or new phone types.
Mobile workforce ready
Staff answer their office extension from any smartphone worldwide. Call processing stays on your on-premise hardware in Dubai — secure, reliable, no monthly cloud fees.
Avaya IP Office IP500 V2
The gold standard enterprise PABX. Modular, scalable, and trusted by over 600,000 businesses globally. The IP500 V2 is the most widely deployed office telephone system in the UAE market.
Enterprise PABX.
Built to Last.
The Avaya IP500 V2 is the current control unit for the Avaya IP Office platform. Four base card slots. Fully modular. Supports analog, digital, and IP extensions simultaneously — protecting your existing phone investment as you grow.
- ▶ Supports up to 384 extensions — analog, digital, and IP
- ▶ 4 universal base card slots — mix Digital Station, Analog, and VCM cards
- ▶ Full SIP trunk support — connect via Etisalat or du SIP lines
- ▶ Built-in auto-attendant, IVR, voicemail and call recording
- ▶ Mobile extension apps — staff answer office calls on smartphone
- ▶ Conference bridges — up to 128 parties simultaneously
- ▶ Multi-site — connect Dubai, Abu Dhabi, Sharjah branches on one dial plan
- ▶ CRM integration — Salesforce, Dynamics, Zoho compatible
Avaya IP & Digital Phones — UAE Stock
We stock the full range of Avaya IP phones compatible with Avaya IP Office. J100 Series SIP phones, legacy 1400 and 1600 series digital handsets, and conference phones — all available for same-day supply in Dubai.
Avaya J179
8 lines, colour display, Bluetooth, WiFi. Top of J100 range. Calendar integration. For power users.
Avaya J169
4 lines, backlit display, PoE, headset port. Most popular J100 model for general office use.
Avaya J139
4 lines, colour display, PoE. Mid-range model balancing features and budget.
Avaya 1416 & 1608
Legacy digital and IP handsets. Perfect replacements for existing Avaya digital installations — no system change needed.
💡 Avaya IP Office also works with third-party SIP phones
Save on per-phone costs without changing your core system. Avaya IP Office supports certified SIP phones from leading brands. We configure and support mixed-phone environments.
Avaya Support, Spares & AMC — Dubai
Running an existing Avaya IP Office installation? We keep it running. From emergency fault response to routine maintenance, expansion cards, and phone replacements — same-day support in Dubai.
Expansion Cards & Modules
IP500 V2 base cards, trunk cards, VCM cards and expansion modules in UAE stock.
- Digital Station (DS) 16 & 30 port cards
- Analog Phone (ATM) cards
- VCM compression module cards
- IP500 expansion modules
- BRI and analog trunk cards
Break-Fix & Emergency Support
System down? Engineer dispatched same-day in Dubai. Remote support within 15 minutes via WhatsApp or phone.
- Emergency on-site response Dubai
- Remote diagnosis & configuration
- Firmware upgrades & security patches
- System backup & restore
- SIP trunk re-configuration
Licences & Software
Avaya IP Office licences, Voicemail Pro, Advanced Edition upgrades, and user seat additions.
- IP Office edition upgrades
- Voicemail Pro licences
- Additional user seat licences
- Call recording activation
- Mobility & remote extension licences
Annual Maintenance Contract (AMC) for Avaya
One contract covers everything. Quarterly health checks, firmware updates, priority fault response, and remote monitoring — so your Avaya IP Office keeps performing at its best, year after year.
Have an Avaya system that needs attention?
Describe your issue on WhatsApp — our Avaya-certified engineer will respond within 15 minutes.
Avaya IP Office Editions Explained
Avaya IP Office comes in four editions. The right one depends on your business size and which features you actually need. We help you choose — and avoid paying for what you don't use.
| Feature | Basic | Essential | Preferred Most Popular | Advanced |
|---|---|---|---|---|
| Max Users | 100 | 384 | 384 | 384 |
| IP/SIP Extensions | — | ✓ | ✓ | ✓ |
| Voicemail to Email | — | ✓ | ✓ | ✓ |
| Mobile Extension App | — | ✓ | ✓ | ✓ |
| Call Recording | — | — | ✓ | ✓ |
| Conference Bridge (up to 128) | — | — | ✓ | ✓ |
| Advanced IVR & Routing | — | — | ✓ | ✓ |
| Skills-Based Call Routing | — | — | — | ✓ |
| Workforce Management | — | — | — | ✓ |
| Best For | Very small offices, basic needs | Growing SMEs needing mobility | Most offices in Dubai — full feature set | Contact centres, enterprise |
Not sure which edition is right? Call us — we'll assess your needs and recommend without upselling.
One Partner for the Full Lifecycle
Most suppliers sell you the hardware and disappear. We stay. From initial supply through to ongoing annual maintenance — one team, one number, one responsibility.
UAE Stock. No Waiting.
IP500 V2 units, expansion cards, and Avaya phones held in our Dubai warehouse. Same-day supply for Dubai businesses. Compatibility verified before despatch — no surprises on installation day.
Installed Right. First Time.
On-site Avaya-certified engineer handles full hardware installation, SIP trunk configuration, auto-attendant programming, and user training. Remote configuration available for branch offices and additions.
We're Still Here After Year One.
AMC contracts, priority fault response, firmware management, licence renewals, and phone replacements. Your Avaya system is an asset — we protect it with the same seriousness you protect your business.
Avaya IP Office — FAQ
Everything Dubai businesses ask before calling us about Avaya.
The IP500 V2 supports up to 384 extensions, handles analog, digital, and IP phones simultaneously, and includes call recording, 128-party conferencing, IVR, voicemail-to-email, mobile extension apps, and CRM integration as standard. It is the benchmark enterprise system for a reason — built to perform in demanding environments where communication failure is not an option.
We have been installing Avaya systems in Dubai since 2010 across hospitality, finance, healthcare, logistics, and professional services. Call us on +971 4 4504145 to discuss your requirements.
We have installed Avaya systems in hotels across Dubai and Abu Dhabi, clinics and specialist medical centres, trading and logistics companies in Jebel Ali, law firms, and government-linked entities. If your industry has specific requirements — compliance recording, operator consoles, contact centre routing — call us on +971 4 4504145 and we will confirm exactly how Avaya IP Office meets them.
Essential Edition: Adds IP/SIP extensions, voicemail-to-email, mobile extension app, Dial by Name.
Preferred Edition (most common): Adds call recording, conferencing up to 128 parties, advanced IVR and conditional routing. This is what most Dubai offices need.
Advanced Edition: Adds workforce management, skills-based routing, full call centre capability — for contact centres and larger operations.
Call us and describe your requirements — we'll confirm the right edition without overselling.
Ready to Talk Avaya?
Whether you need a new system, support for an existing one, or just honest advice — our Dubai team is available now.